Welcome to Zymerya.com! These Terms and Conditions ("Terms") govern your use of the website https://zymerya.com/ (the "Website"), operated by Zymerya LLC ("Zymerya LLC", "we", "us", or "our"). By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Website.

1. General Conditions

Zymerya LLC is an LLC based in the US, specializing in prescription optics. We reserve the right to refuse service to anyone for any reason at any time. We may update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.

2. Product Information and Disclaimers

Our products are prescription optics. While we strive to provide accurate product descriptions and images, we do not warrant that product descriptions or other content on the Website are entirely accurate, complete, reliable, current, or error-free.

Important Disclaimer for Prescription Optics: The products offered by Zymerya LLC are intended for the sole purpose of correcting vision according to a valid prescription provided by a licensed optometrist or ophthalmologist. Our Website is not intended to provide medical advice, diagnosis, or treatment. It is your responsibility to obtain a current, valid prescription from a qualified eye care professional before ordering prescription optics from us. By placing an order for prescription products, you confirm that you have a valid, current prescription and that the information you provide is accurate and complete. You understand that Zymerya LLC is not a substitute for a comprehensive eye examination by a licensed professional. Always consult with a qualified eye care professional for any questions or concerns regarding your eye health or vision. Zymerya LLC disclaims all liability for any adverse effects, injury, or damages resulting from the use of our products without a valid prescription or due to incorrect prescription information provided by the customer.

3. Ordering and Payment

  • Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
  • Pricing: All prices are listed in US dollars and are subject to change without notice. We reserve the right to correct any errors in pricing.
  • Payment Methods: We accept payments via Credit/Debit Cards (Visa, Mastercard, Amex), Stripe, and PayPal. All payments are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

4. Shipping and Delivery

  • Order Processing Time: All orders are processed within 1-2 business days.
  • Domestic Shipping Only: Zymerya LLC currently ships only within the United States. We do not offer international shipping.
  • Shipping Rates & Times: We offer Free Shipping on all orders. Once processed, you can expect your order to arrive within 3-5 business days.
  • Shipping Confirmation and Tracking: You will receive a shipping confirmation email with tracking information once your order has shipped.

5. Returns and Refunds Policy

We want you to be completely satisfied with your purchase.

  • Return Window: You have 30 days from the date you received your order to initiate a return.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Return Process: To initiate a return, please contact us at support@zymerya.com. We will provide you with instructions on how to return your item.
  • Return Shipping: Zymerya LLC will provide a prepaid return shipping label for eligible returns.
  • Restocking Fee: There is no restocking fee for returns.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Exchanges: If you need to exchange an item, please contact us at support@zymerya.com.

6. User Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

7. Intellectual Property

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Zymerya LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Zymerya LLC and protected by U.S. and international copyright laws.

8. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy, which is accessible via a link in the footer of our Website.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Zymerya LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Website; (b) any conduct or content of any third party on the Website; or (c) unauthorized access, use or alteration of your transmissions or content.

10. Indemnification

You agree to indemnify, defend, and hold harmless Zymerya LLC, its officers, directors, employees, agents, and affiliates, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your (or anyone using your account's) violation of these Terms.

11. Governing Law

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law provisions.

12. Changes to These Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website following the posting of any changes to these Terms constitutes acceptance of those changes.

13. Contact Information

Questions about the Terms and Conditions should be sent to us at support@zymerya.com.

Zymerya LLC

3245 Mt Moriah Ave, Owensboro, Kentucky 42303, United States

Email: support@zymerya.com

Phone: +1 (702) 451-2020

Customer Service Hours: Monday-Friday 9AM-5PM EST