Effective Date: May 15, 2025

Welcome to Zymerya LLC ("we," "us," or "our"). We operate the website https://zymerya.com/ (the "Site"). This Privacy Policy explains how Zymerya LLC collects, uses, and discloses your personal information when you visit or make a purchase from the Site. We are committed to protecting your privacy and ensuring a secure online experience, especially as a provider of prescription optics.

1. Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, "Personal Information" refers to any information that can uniquely identify an individual (including the information below).

  • Information You Directly Provide: When you make a purchase or attempt to make a purchase through the Site, we collect personal details such as your name, billing address, shipping address, email address, phone number, and payment information (including credit card details, though these are processed securely by our payment partners, not stored directly on our servers). When you create an account, sign up for emails, or communicate with our customer service team. As a provider of prescription optics, we understand the sensitive nature of certain information required for proper fulfillment. We only collect the necessary data to fulfill your order and provide our services.

  • Information We Automatically Collect (Device Information): When you access the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect Device Information using the following technologies:

    • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

2. How We Use Your Personal Information

We use the Personal Information we collect to:

  • Fulfill Orders: Process your orders for prescription optics and other products, including processing your payment information, arranging for domestic shipping, and providing you with invoices and order confirmations.
  • Communicate with You: Respond to your inquiries, provide customer support (support@zymerya.com, +1 (702) 451-2020, Monday-Friday 9AM-5PM EST), and send you updates regarding your order status.
  • Improve Our Site: Analyze how our customers browse and interact with the Site to help us screen for potential risk and fraud, and to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
  • Legal Compliance: Comply with applicable laws and regulations.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We use WooCommerce to power our online store. We use payment gateways like Stripe and PayPal to process payments. Your payment information is securely transmitted directly to these processors. You can review their respective privacy policies on their websites. We may share your information with shipping carriers to deliver your orders within the US. We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Legal and Safety Disclosures: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights and Choices

  • Access and Correction: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please be aware that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.
  • Do Not Track: Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include encryption, secure socket layer (SSL) technology, and secure payment gateways provided by our trusted partners.

7. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

8. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated "Effective Date."

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@zymerya.com or by mail using the details provided below:

Zymerya LLC

3245 Mt Moriah Ave Owensboro, Kentucky 42303, United States

Phone: +1 (702) 451-2020