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Effective Date: August 24, 2025
At Zymerya, we want every customer to be completely satisfied with their PS5 Slim Console purchase. This Refund & Return Policy explains the process for returning products, requesting refunds, and ensuring a smooth and hassle-free experience. By purchasing from us, you agree to the terms outlined in this policy.
You may return your PS5 Slim Console within 30 days of delivery if the product is:
Unopened and in its original packaging
Defective or damaged upon arrival
Not matching the item description
To initiate a return, please contact our support team with your order number and reason for return.
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Please note: Shipping costs are non-refundable unless the return is due to a defective or wrong item.
If you wish to exchange your PS5 Slim Console for a different model or variant, contact our support team to arrange the exchange. Exchanges are subject to product availability.
If your console arrives damaged or defective, contact us immediately. We will provide a replacement or full refund, including shipping costs.
For all return, refund, or exchange inquiries, reach out to our support team:
Email: Support@zymerya.com
Phone: 01634 830303
Address: 1218 Walton Blvd, Michigan 48307, USA
Zymerya may update this Refund & Return Policy from time to time. All updates will be posted on this page with the revised effective date.
